Refund & Returns Policy

Made-to-order items

Because each item is printed specifically for you, we generally cannot accept returns or offer refunds for “change of mind”, or for mistakes in the size or options you selected at checkout. Please review your order carefully before paying.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered (e.g. a misprint or wrong item), we'll make it right with a free replacement or a refund.

• Contact us within 14 days of delivery at support@mementoarcana.com.
• Include your order number and clear photos of the item and the issue.
• Once approved, we'll arrange a reprint or refund. You won't normally need to ship the faulty item back.

Lost in transit

If tracking shows your order didn't arrive, contact us and we'll investigate with the carrier and our print partner and resolve it.

Wrong address

Orders returned due to an incorrect or incomplete address you provided may incur a reshipment cost.

Refund timing

Approved refunds are issued to your original payment method (via Stripe or PayPal). It may take several business days to appear, depending on your provider.

Memberships

A membership is a subscription that renews automatically until you cancel it. Cancelling and refunding are different things, and it is worth being clear about which you want:

• Cancelling stops future payments. You can do it at any time from your account, with no fee, and you keep access until the end of the period you have already paid for. Nothing you have saved is deleted.
• A refund returns money you have already paid.

Your 14-day right to cancel

Because a membership is digital content supplied online, you have a legal right to cancel within 14 days of buying it and receive a full refund. Some sellers ask you to waive that right in exchange for immediate access. We do not ask you to waive it. Using the site during those 14 days does not cost you the right to a refund.

Email support@mementoarcana.com within 14 days and we will refund the payment in full. You do not have to give a reason.

Renewals

The 14 days runs from each payment, not only the first, so the same applies to a renewal you did not expect or did not want. If a renewal has gone through and you have not used the membership since, tell us and we will refund it, whether or not the 14 days has passed. We would rather do that than keep money from somebody who forgot to cancel.

If something is wrong with it

If a membership does not work as described, or you were charged something other than what you were shown, that is our mistake and we will put it right regardless of any time limit. Your rights under consumer law are not affected by anything on this page.

Contact

Email support@mementoarcana.com with your order number and we'll help.